Last updated: August 2026

1. Australian Consumer Law

Wilson Estate complies with the Australian Consumer Law. Nothing in this policy limits any right or remedy you have under that law, including for goods that are faulty, not fit for purpose, or significantly different from their description.

2. Change of Mind

Because containers are made to order or delivered directly from yard stock, we generally do not offer change-of-mind returns once a container has been delivered. If you wish to cancel an order before delivery, contact us as soon as possible — cancellation fees may apply depending on how far your order has progressed.

3. Faulty or Misdescribed Containers

If your container arrives with a defect not disclosed in its listing or condition grade (for example, a structural issue, water leak, or damage not shown in photos), contact us within 7 days of delivery with photos of the issue. We will arrange an inspection and, where appropriate, a repair, replacement or refund.

4. Custom & Modified Containers

Containers modified to your specification (offices, homes, custom cut-outs) are built to order and are non-refundable once fabrication has commenced, except where required by the Australian Consumer Law.

5. Refund Method

Approved refunds are returned via the original payment method within 5–10 business days of approval.

6. How to Request a Return or Refund

Email sales@acscontainers.com with your order number, a description of the issue and supporting photos. Our team will respond within 2 business days with next steps.

7. Contact Us

For any return or refund query, reach us at sales@acscontainers.com or 1300 456 789.